What to do if you have problems with Glamlife over the holidays

Normally, if there’s a problem accessing Glamlife, you can contact IT Support staff. Of course, when the entire University is closed for the holidays (campuses close at noon on 24th December and reopen on 2nd January), that’s not possible. So we thought we’d put together a few tips, just in case any of our students experience problems over the campus closure period.

First: has your password expired? As you have to change passwords every 120 days, and as Christmas is roughly 120 days after the start of term, it’s quite possible that for some of you, passwords will expire and need to be changed imminently. You can change your password online.

Second: did you have any outstanding debts? For some students, IT accounts may have been closed due to non-payment of outstanding balances. Unfortunately, this is not something that you would be able to resolve during the campus closure period.

If it’s not your password or your account, and Glamlife is not working, then it’s possible that there could be a problem with the connection / server that Glamlife lives on. This does not mean any of the other servers are necessarily affected. Blackboard, Findit, email, even many websites / channels that are part of Glamlife sit on different servers.

So, if there is a problem, and if setting / changing your password does not solve it, have a look at the list of direct links you can use when Glamlife is broken.

If that does not solve your problem, then you’d have to try again at a later time, or wait until the University reopens. Fortunately, it is extremely unlikely that such a severe disruption would occur.

Of course, we hope that there won’t be any problems with Glamlife over the holidays (nor at any other time!), and we hope you have a good Christmas break and a happy New Year!

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